Privacy Policy

Last updated: February 2026

1. Introduction

Hadsul Limited ("Hadsul", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and products.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, email, and phone number
• Date of birth and identification documents
• Health and medical information (for care services)
• Emergency contact details
• Payment and billing information

Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Website interaction data

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing healthcare services
• Processing orders and payments
• Communicating with you about our services
• Improving our website and services
• Complying with legal and regulatory requirements
• Marketing (with your consent)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on: contract performance (providing services), legal obligations (healthcare regulations), legitimate interests (business operations), and consent (marketing communications).

5. Data Sharing

We may share your information with:

• Healthcare professionals involved in your care
• NHS and regulatory bodies (as required by law)
• Service providers who assist our operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Healthcare records are retained in accordance with NHS guidelines (typically 8 years for adult records, longer for children).

7. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw marketing consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings. Essential cookies are necessary for the website to function, while analytics and marketing cookies require your consent.

10. International Transfers

Your data is primarily processed within the UK and EEA. If we transfer data outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

11. Children's Privacy

We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

14. Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.